How delivery works
Nothing is shipped to a physical address. After your payment is confirmed, our team prepares your product and sends the details to the Gmail on your account. A copy is saved in Account › Orders so you can find it later.
Delivery time
Most orders are delivered within a few minutes to one hour. Some products, such as subscriptions that need manual activation or large top-ups, may take longer. Orders placed late at night may be completed the next morning.
What you will receive
Depending on the product this may be a redeem code, an account email and password, an activation link, a top-up confirmation or step-by-step instructions. Read the delivery message carefully and follow the instructions inside.
Check your inbox
If you do not see the email, check your spam or promotions folder, then open Account › Orders. Make sure the Gmail on your account is correct. You can change it in Account › User settings.
Delayed delivery
If your order has not arrived after two hours, message us on WhatsApp with your order number. We will check it straight away.
Using your product safely
Change the password of any shared account as soon as you receive it if the instructions allow it. Do not share your delivery details with anyone. Keep your WhatsApp number up to date so we can reach you.
Failed delivery
If we cannot deliver an order, we will tell you and refund the full amount as described in our refund policy.