The short version
Digital products cannot be returned once delivered, so refunds are limited to cases where we failed to deliver a working product. If something is wrong with your order, contact us first. Most problems can be fixed quickly with a replacement.
You are eligible for a refund when
We could not deliver your order, we cancelled it, the product is out of stock after payment, we delivered a code or login that does not work and cannot replace it, or you were charged twice for the same order.
You are not eligible for a refund when
You changed your mind after delivery, you entered the wrong account ID, region or email at checkout, the code was already redeemed, your account was restricted by the platform for reasons unrelated to our delivery, or you shared the product with another person.
How to request a refund
Send your order number and a short explanation, with screenshots if helpful, through our contact page or WhatsApp within 7 days of delivery (or within 7 days of payment if nothing was delivered). Our team reviews every request.
Replacement first
If a product does not work, we will usually offer a replacement or a fix. A refund is issued if we cannot provide one.
How refunds are paid
Approved refunds are sent back to the mobile wallet (bKash, Nagad or Rocket) you paid with. Please allow up to 3 business days after approval for the money to arrive.
Partial refunds
If only part of an order was affected, for example one item out of several, we refund the amount for that item only.